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Customer Help

Find answers to common questions about orders, shipping, and more

Shipping

We ship same-day for orders placed before 2 PM CET. Tracking codes are provided within 24 hours. Free EU shipping on orders above €250.

Returns

If you receive a damaged or incorrect product, contact us within 14 days. We will arrange a replacement or refund promptly.

Payment

We accept bank transfer, cryptocurrency, and other secure payment methods. All transactions are encrypted and secure.

Orders

Track your order status in your account dashboard. Orders typically arrive within 2-5 business days within the EU.

Product Info

All our peptides come with a Certificate of Analysis (COA). Each batch is independently tested for ≥99% purity.

Contact Us

Need more help? Reach out via our Telegram channel or email us. Our team responds within 24 hours on business days.

Frequently Asked Questions

How long does shipping take?

Orders placed before 2 PM CET are shipped the same day. Delivery within the EU typically takes 2-5 business days. You will receive a tracking code within 24 hours of shipping.

What payment methods do you accept?

We accept bank transfers, cryptocurrency (Bitcoin, Ethereum), and other secure payment methods. All transactions are processed through encrypted channels.

Do you provide Certificates of Analysis?

Yes, every batch of our peptides comes with an independent Certificate of Analysis (COA) verifying ≥99% purity through HPLC testing.

What is your return policy?

If you receive a damaged or incorrect product, please contact us within 14 days of delivery. We will arrange a replacement or full refund.

Are your peptides for human consumption?

No. All our peptides are strictly for research purposes only and are not intended for human consumption.