Customer Help
Customer Help
Find answers to common questions about orders, shipping, and more.
Shipping
We ship same-day for orders placed before 2 PM CET. Tracking codes are provided within 24 hours. Free EU shipping on orders above $250.
Returns
If you receive a damaged or incorrect product, contact us within 14 days. We will arrange a replacement or refund promptly.
Payment
We accept bank transfer, cryptocurrency, and other secure payment methods. All transactions are encrypted and secure.
Orders
Track your order status in your account dashboard. Orders typically arrive within 2-5 business days within the EU.
Product Info
All our peptides come with a Certificate of Analysis (COA). Each batch is independently tested for ≥99% purity.
Contact Us
Need more help? Reach out via our Telegram channel or email us. Our team responds within 24 hours on business days.
Frequently Asked Questions
Orders placed before 2 PM CET are shipped the same day. Delivery within the EU typically takes 2-5 business days. You will receive a tracking code within 24 hours of shipping.
We accept bank transfers, cryptocurrency (Bitcoin, Ethereum), and other secure payment methods. All transactions are processed through encrypted channels.
Yes, every batch of our peptides comes with an independent Certificate of Analysis (COA) verifying ≥99% purity through HPLC testing.
If you receive a damaged or incorrect product, please contact us within 14 days of delivery. We will arrange a replacement or full refund.
No. All our peptides are strictly for research purposes only and are not intended for human consumption.
Find answers to common questions about orders, shipping, payment, and returns.
Shipping
Orders placed before 2:00 PM (GMT+3) on business days are dispatched the same day. A tracking code is emailed within 24 hours. Free standard shipping on orders over $250 USD.
Returns
These are research chemicals, so all sales are final. We accept returns or replacements only for items that arrive defective, damaged, or incorrect.
Payment
Credit/debit card, PayPal, bank transfer, and cryptocurrency (Bitcoin, Ethereum). All transactions use encrypted, secure channels.
Orders
Track your order from your account dashboard. Standard worldwide delivery typically takes 3–7 business days depending on destination.
Product Info
Every batch ships with an independent Certificate of Analysis (COA) verifying ≥99% purity by HPLC.
Contact
Email info@bioverlabs.com — our team responds within 24 hours on business days.
Frequently Asked Questions
How long does shipping take?
Orders placed before 2:00 PM (GMT+3) are dispatched the same day. Standard worldwide delivery typically takes 3–7 business days; remote regions may take longer. You receive a tracking code within 24 hours of dispatch.
What currency are prices in?
All prices on this website are in U.S. Dollars (USD).
What payment methods do you accept?
Credit/debit card, PayPal, bank transfer, and cryptocurrency (Bitcoin, Ethereum). All payments are processed through encrypted channels.
Do you provide Certificates of Analysis?
Yes. Every batch comes with an independent COA verifying ≥99% purity by HPLC.
What is your return policy?
All sales are final. We accept returns or replacements only for items that arrive defective, damaged, or incorrect. Contact us within 14 days of delivery with your order number and photos and we will arrange a replacement or refund to your original payment method. See our Return & Refund Policy.
Are your products for human consumption?
No. All Biover Labs products are supplied strictly for in-vitro laboratory research use only and are not intended for human or veterinary use, consumption, or ingestion.
